FAQS

We accept paypal and credit card payment which is 100% safe and guaranteed.

HOW LONG WILL THE SHIPPING TAKEN?

We Support Worldwide Standard Shipping(7-15 Days) and Express Shipping(3-5 Days). International delivery times vary, depending on destination. 

WHAT’S MY ORDER STATUS?

If you have an willevan.com account, you can log in and view order status and tracking on the Dashboard page. If you checked out as a guest, you can email us at support@willevan.com and we’d be happy to provide you an update.

HOW DO I CANCEL MY ORDER?

Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at support@willevan.com. We will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?

Please contact us immediately to change the Color/Size, but once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. 

I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?

Please refer to our size chart which at the right top corner of each product's size option for general measurements. If you still need assistance, please email us here for any additional help.