Size: S,M,L,XL,2XL,3XL,4XL Style:Fashion Material:Blends Neckline:Hooded Sleeve Style:Long Sleeve Length:Regular Pattern Type:Print Fit Type:Loose With Belt:No Season:Winter Occasion:Casual Package Include:1*Sweatshirt Note: There might be 2-3% difference according to manual measurement. Please check the measurement chart carefully before you buy the item. +Please note that slight color difference should be acceptable due to the light and screen.
WHERE CAN I CHECK THE SIZE CHART?
We Put the size chart link above the size&color option on all product page, for some specific product we will also put the size chart on the product description. If you still couldn't find the size chart or have any question about the size, please kindly contact us at firstname.lastname@example.org.
HOW CAN I USE THE BUY 3 GET 1 FREE OFFER?
All discount offer on our website are auto apply without code, you just need to add the item which satisfied the quantity then you could get the discount off. For example, if your want to get the buy 3 get 1 free offer, you just need to add 4 item to the shopping cart then you could get 1 item free.
WHICH PAYMENT METHOD DO YOU HAVE?
We accept paypal and credit card payment which is 100% safe and guaranteed.
HOW LONG WILL THE SHIPPING TAKEN?
We Support Worldwide Standard Shipping(7-15 Days) and Express Shipping(3-5 Days). International delivery times vary, depending on destination.
WHAT’S MY ORDER STATUS?
If you have an willevan.com account, you can log in and view order status and tracking on the Dashboard page. If you checked out as a guest, you can email us at email@example.com and we’d be happy to provide you an update.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at firstname.lastname@example.org. We will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Please contact us immediately to change the Color/Size, but once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage.
I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?
Please refer to our size chart which at the right top corner of each product's size option for general measurements. If you still need assistance, please email us here for any additional help.
At willevan, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.
As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.
Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal, but we will do our best to ship your order earlier. We beg for your understanding.
A confirmation email will be sent to you once the order is authorized and verified.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
Shipment takes approximately 3 to 25 business days to reach destination countries.
Three solutions for delivery delay. (One out of three)
Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy
$5-$10 cash or 10%-15% off coupon code for second purchase
30%-100% shipping cost compensation according to the your situation
Please contact this email email@example.com within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. ''Contact Us'' to get in touch with our customer service team and describe the items you want to return and the reason for your return.
Our Return Policy is as follows:
You may return all productswithin 30 days(from the date you receive the items)of delivery for exchange or refund. The original bag and tag should be intact, not be damaged.
For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
Please note the following items cannot be returned or exchanged:Swimsuit, lingerie, bodysuits, swimwear, jewelry, and accessories.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
If you wish to return the items to the nearest return address, please contact us and our customer service will reply to you within 24 hours.
Refunds will be issued back to the original form of payment that was used to place your order.Please allow 24 hours with Paypal and 7-15 business days with a credit card for your refund to appear.
The original shipping fee and insurance are non-refundable.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.No restocking fee to be charged to the consumers for the return of a product.